FAQ


Frequently Asked Questions

Where is the police department located and what are the hours of operation?
The police department is located on the corner of Buford Hwy and Davenport Road in Duluth, GA.  The address is 3276 Buford Highway, Duluth, GA 30096.  The police department operates 24-hours a day, 7-days a week, however, the reception window is only open Monday through Friday 8:00 a.m. to 4:00 p.m.  The lobby is open 24-hrs a day.
I think my identitiy has been stolen, or I am a victim of fraud, what should I do?
In addition to filing a report with the police department, contact the Federal Trade Commission to file an ID theft affadavit and obtain other helpful information about what to do if you become a victim of identity theft.
Can I file a police report after normal business hours?
Yes. The police department is staffed 24 hours a day, 7 days a week.  For assistance, please come into the lobby of the police department and use the call box, or call the police department at 770-476-4151 and an officer will be sent to your location within the city limits.
How can I get a copy of a police report?
Reports can be obtained in person at the Public Safety Building, 3276 Buford Highway, Duluth, GA 30096, Monday through Friday 8:00 a.m. to 4:00 p.m. Click here to request a report. You may email records@duluthpd.com with questions.
What types of payment does the police department accept?
The police department accepts cash, major credit cards, money orders and cashier's checks for payment of fines, traffic citations, requests for reports, fingerprints, criminal history checks, and open records requests.
Is there a cost for police reports?
  • Ink and LiveScan fingerprints- $15.00 per card for the first two cards. ($15.00 for one/ $30.00 for two).
  • $2.00 for each additional card after the first two cards.
I am an insurance agent, how can I obtain a copy of an accident report?
Insurance companies can either come in person or click here to request a report. Office hours are from 8:00 a.m. to 4:00 p.m.
If your vehicle has been towed by the police department, you can contact the following:
Willard Wrecker Service (770) 614-8131
2451 Pleasantdale Rd.
Doraville, GA 30340

or

Express Towing (678) 584-1778
2785 Buford Highway, #102C
Duluth, GA 30096.
Does your department do fingerprints?
Yes,  Monday - Friday (8:00 a.m. -  3:00 p.m.). The cost for Ink fingerprints is $15.00 per card for the first two cards and $2.00 for each additional copy. LiveScan fingerprints $10.00.
How do I file a police report?
You can come into our building and pick up the phone located in the lobby which connects you directly to dispatch. You may also call us directly on our non-emergency line at (770) 476-4151 to have an officer meet with you at your location within the city limits.
Is there a way to get an officer to check on my house while we are on vacation?
Yes.  Please submit a Vacation House Check (VHC) form online or in person at the Duluth Public Safety Center.
What do I need to bring with me for a criminal history check?
Applicants need to bring a valid, government-issued photo ID.  The cost is $15.00 for the first copy, and $2.00 for each additional copy.  Criminal history checks are completed within minutes. Office hours are 8:00 a.m. to 3:00 p.m. Monday-Friday.
When will my police report/accident report be ready for pick it up?
It usually takes 5-10 business days for the report to be processed.  It is best to call 770-623-2771 or email records@duluthpd.com and see if the report is ready before you come to the police department.
Do you serve civil papers?
 No, you can contact Gwinnett County Sheriff’s Office at 770-619-6500 to have papers served.
How do I obtain a protection order against someone?
 Contact Gwinnett County Magistrate Court at 770-619-6720.
Does the Duluth Police Department do car seat checks?
Not at this time. You can go to www.ridesafegeorgia.org to find a list of participating agencies.
How to File a Complaint against a Police Officer?
To file a complaint against an officer, you may complete the complaint form. After you submit the complaint form, it will be forwarded to the Office of Professional Standards (OPS) for a thorough investigation.
How do I know if I live within the city limits of Duluth?
There are several ways to check.  You can call the police department at 770-476-4151, or check for your street listing on the following links: Duluth City Street Listing, Map of Duluth City Limits
Missing Person
To File a Missing Person report, please call 770-476-4151.
Overnight Parking Ordinance
When did the ordinance change? 
Council approved this revision to the ordinance on Dec 12, 2022.
Why didn’t I know about it? 
The City took several measures to get the word out about the change to the ordinance.  This included (but was not limited to):
         Social media blasts from PD
         Social media blasts from our public information office in City Hall
         Blog postings on January 13, 2023
         Article in the Spring 2023 edition of Duluth Life
         Posted in a weekly e-blast that goes out to folks who are signed up to receive it.

Why was the ordinance changed? 

 There are two primary reasons for this.
  1. It’s a safety issue if cars are parked along the roadside and there is not adequate room for emergency vehicles to pass through.
  2. The City is changing its method of trash pickup starting in 2024, and the new trash trucks are fully automated (except for the driver, of course).  The truck will need to pull up adjacent to the curb in order to allow the arms to secure the rolling bins and dump them onto the truck.  If the truck can’t get up to the curb, the trash won’t be picked up.  The behavior of those parking in the street in the early hours had to be changed, and change takes time.  So the change started a little over a year in advance.
 Does this apply to every street in the City?
This applies to every PUBLIC street in the City.  Private streets and private alleys are not included in this ordinance.  Vehicles ARE allowed to park overnight in designated on-street public parking spaces.  Those spaces are identified with striping or curb bump outs that accommodate a drive aisle as well as the parking space itself.  (Examples would be on-street parallel parking in marked spaces, or on-street head in type parking in marked spaces.)
I didn’t see a sign – can you ticket me without a sign? 
The City is not installing signs for this ordinance as it applies to every public road within the City Limit. 
Private property owners may not install signs on public roads to this effect either. 
Tickets can and will be issued without signage present.
Why am I getting a ticket and not a warning?
Police are not patrolling the streets specifically for this offense.  You are getting a ticket because a neighbor complained about your parking in the street OR a patrol car happened to witness your parking illegally during the overnight hours.
It is up to the officer’s discretion whether to issue a warning or a citation.  Since the ordinance was passed in 2022, any unofficial grace period (if there was one) for warnings has passed.
With whom can I lodge a complaint?
If someone is upset about this ordinance there is always a public comments portion of the mayor and council meetings in which their opinions can be heard by their community leaders.
What if I am upset that my neighbor is parking in the street overnight?
Requests for enforcement should be made to the police department through their non-emergency line. 770-476-4151