City of Duluth, Georgia

Mission & Vision Statement

The City Clerks staff recognize that our primary constituents are our citizens and fellow staff. The City Clerk’s staff supports the mission and vision statements of the City of Duluth’s by providing an Open Government and Quality Service to all citizens. Our actions reflect our values and enables us to consistently provide accurate, efficient, and timely services in a courteous manner, to all of our citizens.

City Clerk’s Service Principles

Small Town Friendliness: Customers are the most important part of our job. We will treat each customer with warmth and friendliness and strive to create that feeling in our facilities and community. We do this through personal contact, listening carefully, prompt responses, fairness and empathy for the customer’s situation.

Customer Focus: Our customers are Duluth residents, businesses, visitors and all those who use our facilities, services and programs. We will treat our co-workers as customers. We are entrusted with the opportunity to provide vital public services; we are dedicated to meeting or exceeding the expectations of those we serve.

The goal of every employee is to help our customers and co-workers. We will take the initiative to continually improve our services and operations. Complaints are viewed as opportunities to improve our services. We will answer all customer contacts within one business day whenever possible. When additional time is required to adequately respond to a customer concern, we respond to advise them of a timeline for resolution. If a referral needs to be made to address an issue, we will follow through to make sure the customer gets what they need. We understand and value the importance of information sharing and communications. We cooperate and collaborate with other governmental agencies and community organizations to provide resources to our customers.